Shipping Information:UPS Ground
UPS 2nd Day Air
UPS Next Day Air
UPS Standard to Canada
Return Policy:
If you are not fully satisfied within 14 days of the delivery date, email
our customer service representitive at sales@electricsupplyonline.com
or call our dedicated customer service staff at 1-610-449-8700 and they
will assign you a Return Authorization Number (RAN) which allows us to
keep track of the return. NOTE: We will
not accept returned packages if a RAN has not been assigned to the order.
If you return a package with out having been assigned a RAN the package
will be denied and returned to you and all associated costs will be your
responsibility. The returned product must be
in new and unused condition, in the original box with all the documentation,
parts and accessories to insure full credit. Return shipping costs are your
responsibility unless the item is damaged or defective. All returns are
subject to a 25% restocking fee and must be returned within 2 weeks (14
days) after you receive the item. If you have any questions about the
restocking fee as it pertains to your order please call us before we ship
the product as once it leaves the warehouse we have incurred our cost. If you have any questions about
this policy, please feel free to contact us via e-mail at sales@electricsupplyonline.com
or via telephone at 1-610-449-8700. NOTE: Shipping
charges cannot be refunded. Please allow us 10-14 days
once we have received your return to process and credit your credit card. Damaged or Defective
Items: If your order arrives at your door damaged, broken or
defective, we will either replace the broken parts if possible or ship
out a new one in accordance with the shipping company's policies and the
manufacturer's return policies. Requests for replacement parts
will be processed as quickly as possible. Please note that we are not
able to express ship replacement pieces. Credit and Return Time:
Please give us some time to process your return/exchange. It takes about
10 business days for us to receive the returned or exchanged product back
from you. Within 72 hours of receiving the item back in our warehouse,
you will receive an e-mail that reflects that your credit card has been
credited. All refunds granted are for
the purchase price of the product only and can only be issued to the credit
card used at purchase. Canceling Your Order:
If you have placed an order and would like to cancel it, please call us
at 610-449-8700 within 24 hours of placing your order to cancel it free
of any charges. If you have placed an order after business hours or during
the weekend, please contact us on the next business day. Our friendly
customer service will do all that we can to stop the items from being
processed and/or shipped but there is no guarantee that we will be able
to stop it in time. We reserve the right to cancel
any order due to pricing changes with manufacturers, pricing errors, ommissions,
mistakes, or for any other reason. While we make every effort to satisfy
every customer and fill every order, occasionally we make a mistake on
our website regarding pricing, instock status of a product, or description.
In these instances customer service will notify you of the mistake and
ask if you would like to cancel the order or proceed with the correct
pricing or information. |
Need help? Have a product question? Can't find what you are looking for?
Call us at 1-610-449-8700
between the hours of 8AM and 4PM (Eastern Time)
or
Click here to email us
©
2003 - 2009 All rights reserved.
West Way Electric Supply
![]()